Photocopier parts fall into two groups: wear parts that every copier needs in time, such as the fuser, rollers and drum, and parts that break, such as a feeder hinge or a gear. Knowing which part you need, and getting the right number for your model, is most of the work. Technicians and parts suppliers carry the common parts and order the rest, some from overseas. Tell us your machine and the part, and we pass your request to independent copier parts suppliers and technicians near you, who quote you directly.
The fuser and what it does
The fuser is a heated roller and a pressure roller that melt the toner onto the paper, which is why copies come out warm. It wears with use and with paper dust. A worn fuser gives creased or wrinkled pages, smudges, toner that rubs off with a finger, a ghost image further down the page, or a grinding noise. On many machines the fuser is one unit that slides out, and it is a common part to replace. It is hot after use, so let the machine cool before anyone opens it.
Rollers, belts and other wear parts
- Pickup and feed rollers: misfeeds, double feeds and jams
- Transfer belt or roller: faint or patchy images, colour out of line
- Waste toner box: a full box stops the machine
- Document feeder (ADF) rollers: originals that skew or jam
- Separation pads: several sheets pulled at once
Many makers group wear parts into a maintenance kit replaced at a set page count. Fitting the whole kit in one visit often costs less in call-outs than replacing each part as it fails, and the machine runs more evenly afterwards. For worn drums, see our page on drum units.
Genuine or compatible, and the part number
Genuine parts come from the machine's maker; compatible parts are made by other companies and usually cost less. For simple parts such as rollers, compatible parts are often fine. For fusers and boards, ask about the warranty. Every part has a part number, found on the part itself, in the service manual or from a technician. Give the supplier the copier model, the serial number and the part number if you can. Some parts differ between machines with the same model name.
Older models and imported parts
Parts for current and recent copiers are usually easy to find. For older models, makers stop supplying parts after some years, and suppliers may then rely on stock, used parts from machines being stripped, or imported parts with longer lead times. If you are buying a used copier, ask whether parts are still available. If a repair needs several expensive parts at once, compare the cost with a replacement machine, or ask a copier repair technician for a quote on both.
What to put in your request
- The copier make and model
- The serial number from the machine
- The part number or a photo of the part
- The fault you are seeing
- Supply only or supplied and fitted
Photocopier Parts for offices, schools and home offices
- Home offices: a fuser or roller for a desktop laser printer that has started creasing pages
- Small businesses and shops: feed rollers for an office copier out of contract that keeps double feeding
- Corporate and head offices: maintenance kits and fusers kept in stock for a large fleet of copiers
- Schools, colleges and universities: fusers and rollers worn by heavy runs of exam papers and worksheets
- Medical practices, clinics and hospitals: feeder parts for a copier that scans patient files in batches
- Law firms, accountants and agents: a feeder roller kit for a copier scanning thick bundles of contracts
- Government and municipalities: copier parts bought on a quotation for machines owned outright
- Factories, mines and warehouses: rollers and fans replaced on copiers clogged with dust on mines and depots
- Churches, NGOs and community groups: a used fuser that keeps an older donated copier running
Frequently asked questions
Can I replace a fuser unit myself?
Are parts covered by my service contract?
Why is the part for my copier so hard to find?
Do you sell photocopier parts yourselves?
Photocopier Parts by province and city
- Johannesburg
- Pretoria
- Centurion
- Midrand
- Sandton
- Randburg
- Roodepoort
- Krugersdorp
- Randfontein
- Germiston
- Boksburg
- Benoni
- Kempton Park
- Alberton
- Vanderbijlpark
- Vereeniging
- Durban
- Pinetown
- Pietermaritzburg
- Richards Bay
- Newcastle
- Ladysmith
- Gqeberha (Port Elizabeth)
- East London
- Kariega (Uitenhage)
- Mthatha
- Cape Town
- Bellville
- Paarl
- Stellenbosch
- George
- Worcester
- eMalahleni (Witbank)
- Middelburg
- Secunda
- Mbombela (Nelspruit)
- Rustenburg
- Brits
- Klerksdorp
- Potchefstroom
- Mahikeng
- Polokwane
- Tzaneen
- Kimberley
- Upington
- Bloemfontein
- Welkom
- Sasolburg